Account Manager

Role Overview

The Account Manager plays a central role in ensuring the successful execution of projects and the day-to-day management of client relationships. Working closely with Senior Account Managers, Strategists, Creatives, and Production teams, you will coordinate projects, support business growth initiatives, and ensure seamless communication between clients and internal teams.

This role requires a combination of strong organizational skills with a genuine passion for brands, design, and creative problem-solving.

Key Responsibilities

Client Management

• Manage day-to-day communication with clients.

• Build strong working relationships and maintain high levels of responsiveness.

• Lead meetings, presentations, status updates, and follow-up actions.

• Ensure client expectations are managed effectively throughout project delivery.

Project Management

• Coordinate project timelines, budgets, and resources.

• Prepare briefs, meeting notes, contact reports, and project documentation.

• Monitor project progress and flag risks early.

• Lead internal teams to ensure deliverables are completed on time and to standard.

Business Development Support

• Assist with account growth initiatives and opportunity tracking.

• Support case studies, credentials, pitch preparation, and proposal development.

• Conduct client and market research as required.

• Maintain CRM records and prospecting databases.

Cross-Functional Collaboration

• Work closely with Strategy, Creative, Production, and Finance teams.

• Ensure all stakeholders are aligned on project objectives and deadlines.

• Facilitate effective communication across multiple offices and time zones when required.

Operations & Process

• Manage project forecasting and resource planning.

• Assist with financial tracking including quotations, PO management, and invoicing coordination.

• Maintain project files and documentation according to agency processes.

• Contribute ideas to improve workflow efficiency and client experience.

Success Measures

• Smooth delivery of projects on time and within budget

• Strong client satisfaction scores

• Accurate project administration and reporting

• Contribution to account retention and growth

• Effective collaboration across teams

Profile

Experience

• 2-4 years in Account Management, Client Services, Marketing, Branding, Retail Design, Digital, Design or Creative Agency environments.

• Experience managing multiple projects and stakeholders.

Skills

• Strong organizational and project management capabilities

• Excellent written and verbal communication

• Attention to detail

• Client-focused mindset

• Commercial awareness

• Ability to work in a fast-paced agency environment

Ideal Background

• Experience working with luxury, beauty, whisky and spirits, lifestyle, or other premium brands.

• Agencies experience is a plus

• Strong, integrated understanding of e-commerce, digital, branding, brand image, retail, travel retail, and related touchpoints.  

• Must be a Singapore Citizen or Permanent Resident (PR).