Senior Account Manager

‍Role Overview

The Senior Account Manager is the strategic lead and trusted client partner responsible for managing key accounts, driving business growth, and leading project delivery across CHIC's portfolio of luxury, lifestyle, beauty, premium spirits, and retail clients.

The role requires a balance of commercial acumen, strategic thinking, and operational excellence. As a senior member of the Client Service team, you will guide internal teams, nurture client relationships, identify new opportunities, and ensure projects are delivered to the highest creative and commercial standards.

Key Responsibilities

Client Leadership & Account Growth

• Act as the primary point of contact for key clients and senior stakeholders.

• Build trusted relationships that position CHIC as a strategic partner rather than a project supplier.

• Lead account planning and identify opportunities for organic growth, upselling, and long-term partnerships.

• Proactively identify client challenges and translate them into actionable opportunities for CHIC.

• Support procurement discussions, rate card negotiations, and commercial agreements where required.

Business Development

• Lead farming initiatives across existing accounts to uncover new opportunities.

• Support hunting efforts through prospecting, networking, credentials presentations, and pitch participation.

• Contribute to business development strategy and pipeline management.

• Collaborate with leadership on agency growth priorities and market expansion opportunities.  

Project & Team Leadership

• Oversee multiple projects simultaneously from brief to delivery.

• Lead project kick-offs, client presentations, and key milestone discussions.

• Ensure scope, timelines, budgets, and profitability targets are met.

• Coordinate cross-functional teams including Strategy, Creative, Production, Digital, and Retail Experience.

• Anticipate challenges and proactively resolve issues before they impact delivery.

Strategic Contribution

• Challenge briefs constructively and bring strategic thinking into client conversations.

• Translate business objectives into clear creative and project briefs.

• Contribute insights on consumer trends, brand strategy, retail, and design innovation.

• Elevate the quality of recommendations presented to clients.

Team Development

• Mentor Account Managers and Project Managers.

• Share best practices and support team capability building.

• Foster collaboration across offices and disciplines.

• Contribute to improving processes, tools, and ways of working.

Success Measures

• Revenue growth and profitability across assigned accounts

• Client satisfaction and retention

• Quality and effectiveness of project delivery

• Conversion of opportunities into repeat business

• Successful delivery of pitches and commercial initiatives

• Positive contribution to team development and agency culture

Profile

Experience

• 5-7+ years in Account Management, Client Services, Brand Consulting, Design Agency, Creative Agency, Retail Design, or Marketing environments.

• Experience managing regional or international brands.

• Proven track record in both account growth and project leadership.

Skills

• Exceptional client relationship management

• Strong commercial and business development mindset

• Strategic thinking and problem-solving

• Excellent presentation and communication skills

• Budget, forecasting, and project management expertise

• Ability to lead multidisciplinary teams

Ideal Background

• Experience working with luxury, beauty, whisky and spirits, lifestyle, or other premium brands.

• Strong, integrated understanding of e-commerce, digital, branding, brand image, retail, travel retail, and related touchpoints.  

• French language proficiency is a plus.